We take our responsibility for the wellbeing of our players extremely seriously. Our platform is designed with built-in functionalities and safety measures to minimize risky behavior and encourage players to always play within their own limits. We believe in proactive transparency, education, and providing the right tools to help you maintain full control over your gambling experience.
It is absolutely and at all times illegal for persons under the age of 18 (or the legal age of majority in your specific region, if higher) to create an account and play on our platform. We operate a zero-tolerance policy regarding underage gambling. To enforce this, we conduct extensive and rigorous electronic age verifications. Accounts that fail the verification process or where there are suspicions of fraudulent identity data will be immediately and permanently suspended, and any accumulated balances may be confiscated.
If you share your computer, smartphone, or tablet with individuals younger than the legally permitted age for gambling, it is your responsibility to shield access to our platform. We strongly recommend the use of parental control software or filtering programs. Additionally, we urge you never to save your passwords or login details on shared devices and to deactivate the automatic login function.
To help you enjoy our services responsibly, we offer a comprehensive range of adjustable tools and limits. These tools are directly accessible through your account settings, and we encourage every player to set them proactively.
You can set a maximum limit for the amount you can deposit into your account over a certain period (e.g., per day, per week, or per month). Requests to decrease a limit are implemented immediately. Requests to increase a limit are subject to a cooling-off period, intended to prevent impulsive decisions.
To protect your bankroll, you can set a limit on the maximum amount you can lose during a specific time period. Once this threshold is reached, the system will automatically prevent you from placing further bets until the set period has expired.
You can precisely determine how long you wish to remain logged in continuously. In addition to setting time limits for an active session, you can also set a temporary 'time-out,' ranging from 24 hours to several weeks, during which you will not have access to your account. This is a useful tool to take a step back and evaluate your gambling behavior.
If you find that you are losing control or experiencing gambling-related problems, you can make use of our self-exclusion function. Self-exclusion is a formal procedure where your account is completely blocked for an extended period (for example, a minimum of six months). During this period, you will not be able to log in, deposit, play, or receive marketing material from us. This decision is irreversible for the agreed period. Alternatively, you can also choose to permanently close your account by contacting our customer service.
It is crucial to honestly assess your own behavior. Signs that gambling may be becoming a problem include:
Spending more money or time on gambling than you can afford.
Gambling to try and win back previous losses.
Borrowing money or selling possessions to be able to play.
Gambling to escape stress, depression, or other problems.
Neglecting work, studies, family, or social obligations due to gambling.
Lying to family members or friends about the extent of your gambling activities.
If you recognize one or more of the above signs in yourself, we strongly advise you to seek help immediately. Independent organizations, helplines, and professional counselors are available who specialize in providing anonymous support and advice for gambling problems. Do not hesitate to engage external and specialized help when you feel it is necessary to safeguard your wellbeing.
Our customer service team and operational staff receive training to identify problematic gambling behavior. While the responsibility for playing behavior primarily rests with the player, we will endeavor to intervene and proactively make contact if our monitoring systems detect unusual, excessive, or risky gambling patterns.
We will regularly evaluate and update this responsible gaming policy to comply with the latest industry standards and best practices.